About LRA Worldwide, Inc.

LRA is a leading consulting, organizational development, and research firm that specializes in Customer Experience Management (CEM). LRA helps companies design, implement and sustain the optimal customer experience across all experiential touch points, quickly moving customers from “satisfied” to “loyal’ to “advocate.” We help align client organizations, from the executive suite to the street, around a shared vision and delivery of that optimal customer experience.

LRA’s CEM message resonates in any industry where “customer experience” can differentiate one company from the next more effectively than price, easily duplicated products, physical appearance, or marketing campaigns. Our proven Customer Experience Management methodology dramatically improves service quality, employee performance, customer satisfaction, retention and profitability, and generates a compelling return on investment. For more information, please visit www.LRAworldwide.com.


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